Refund policy

Refund Policy

We’re a tiny coffee roaster just getting started, and we really want you to love what we send you. We don’t take returns, but if something’s off with your order, just reach out — we’d much rather fix it with a refund than leave you stuck.

Cancellations before delivery or pickup

You can cancel your order for a full refund if you reach out to us within 24 hours of placing it. We roast within 24 hours of receiving an order and then let the coffee degas for 48 hours before delivery or pickup, so that window gives us time to stop it if needed.

You’ve got 15 days after delivery or pickup

Once you receive or collect your order, you have 15 days to let us know if there’s a problem.

When we can help with a refund

We’ll happily refund you if:

  • The coffee arrived damaged or defective
  • We sent you the wrong thing
  • Something was missing or the delivery was incomplete
  • There’s a clear quality issue (stale, off, or otherwise not right)

We can’t refund for change of mind or if it’s just not your preferred taste — coffee is personal, and we get that — but we’re always happy to hear your feedback so we can keep improving.

What we refund

We’ll refund the cost of the coffee only. The delivery fee is non-refundable, except if the delivery was incomplete or we sent the wrong item.

You keep the coffee

Since we’re not taking returns, you’re welcome to keep whatever we sent even after we issue a refund.

If only part of your order is affected

No problem — we’ll just refund the specific bags that had an issue.

How to reach us

You can email us at Team@cafextasis.com or use the website chat to talk to a live agent. Just include your order number, a quick note about what happened, and photos if you have them (they help us a lot with damage or quality claims).

We’ll take a look and, if approved, send the refund back to your original payment method within 5–7 business days. It can sometimes take a little longer depending on your bank.

We’re small, we’re learning, and we genuinely care that you’re happy with your coffee. If anything’s wrong, just let us know — we’ll do our best to make it right.